Digital resources
Digital resources are delivered electronically. Because a downloaded or accessed file cannot be returned, digital-resource sales are generally final and nonrefundable.
We may approve a refund or replacement on a case-by-case basis when: (1) the file is corrupted, incomplete, or materially different from its description; (2) undisclosed technical requirements prevent access; (3) the same resource was purchased twice through the same customer account; or (4) our records show that the resource was never downloaded or accessed.
Requests concerning digital resources must be submitted within one year of purchase. Contact admin@justcounselingthings.com with the order number, resource name, a description of the issue, and screenshots when helpful. Approval is not guaranteed except where required by law.
Filing Cabinet subscriptions
Subscription charges are generally nonrefundable once a billing period begins. Cancelling stops future renewal charges and ordinarily takes effect at the end of the current paid period. Exceptions may be approved for duplicate charges, billing errors, inability to receive the purchased access because of a problem within our control, or when required by law. See the Purchase Options Cancellation Policy for access and cancellation details.
Physical products
Physical merchandise may be produced and fulfilled by third-party print-on-demand providers, including Printify. Because products may be made to order, returns for preference, sizing selection, or buyer's remorse are generally not accepted unless otherwise stated.
If a physical item arrives damaged, defective, incorrect, or materially different from the order, contact admin@justcounselingthings.com within 14 days of delivery. Include the order number and clear photographs of the item and packaging. We will review the request and, when approved, arrange an appropriate replacement or refund.
Nothing in this policy limits rights that cannot legally be waived under applicable consumer-protection law.