Shipping policy

Digital products

Digital resources are delivered electronically and do not require shipping. Access or download instructions are provided after purchase or by email. Customers are responsible for using a compatible device, software, and a valid email address.

Physical products

Some merchandise is produced and fulfilled by third-party print-on-demand providers, including Printify. Estimated production and shipping times shown at checkout are estimates and are not guaranteed. Tracking information will be provided when available.

Address changes and delivery problems

Customers are responsible for providing a complete and accurate delivery address. Contact admin@justcounselingthings.com promptly if an address is incorrect. Once an order has entered production or shipped, an address change may not be possible.

For damaged, defective, incorrect, or missing physical products, contact admin@justcounselingthings.com within 14 days of delivery with the order number and photographs when applicable. Eligibility for replacement or refund depends on the circumstances and the fulfillment provider's requirements.

International customers are responsible for any customs duties, import taxes, or fees imposed by their jurisdiction.